WHAT HAPPENS IF MY PAYMENT DOESN’T GO THROUGH?
You can write to us at ServiceNinja@Falkor.co.in and someone will get back to you within 48 hours
WHAT SHOULD I DO IF MY PAYMENT FAILS?
In case there is a failure in payment, please retry and keep the following things in mind:
- Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password
(for Net Banking); and that your internet connection wasn’t disrupted during the process. - If your account has been debited even after a payment failure, it is normally rolled back to your bank account
within 3 business days. For any further clarification, you can email us at serviceninja@falkor.co.in
IS THERE ADDITIONAL CHARGE FOR COD?
Yes. We charge Rs 50/- for COD
CAN I ADD MORE PRODUCTS TO MY ORDER WHICH IS ALREADY PLACED?
Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You
will have to place a fresh order for the other products.
HOW DO I PLACE AN ORDER?
To place your order, follow the below steps :
- Login to your Account or create a new account.
- Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the
relevant customization, if applicable. - Once you’re done, click the ‘Add To Cart’ button.
- After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or
confirm the order and click ‘Checkout’. - Once you’re done so, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your
order by clicking ‘Place Order’.
HOW DO I KNOW IF ORDER IS PLACED SUCCESSFULLY?
Once you have successfully place your order, you will receive a confirmation email & SMS with details of your order and your order ID. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
HOW DO I CANCEL AN ORDER?
Tap on “My Orders” section under the main menu of your App/Website and then select the order you want to cancel. The 'Cancel' option will only be available before your order is shipped. If you are facing an issue, please email us and we will sort it for you.
WHAT IF MY ORDER IS UNDELIVERED?
- If the order does not reach you within the stipulated timeframe, you can call or write in to us.
- If we are unable to get you your product in the next 7 days after writing in to us, we will refund your money or send you a replacement.
ARE THERE ANY SHIPPING CHARGES?
- There is a shipping charge for all orders.
- Free Shipping - In case of a total order of Rs. 5000/- or more, we will waive of the shipping charges.
WHEN WILL I RECEIVE MY ORDER?
- Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India.
- Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
CAN I MODIFY MY SHIPPING ADDRESS ONCE IT HAS BEEN SHIPPED?
Unfortunately that would not be possible.
THE PRODUCT I BOUGHT WAS ON DISCOUNT. IF I REFUND THE PRODUCT, WILL I GET A FULL REFUND ACCORDING TO THE MRP OF THE SAME?
No. You will only receive the exact amount paid for the product.
Note, not all products will have a refund option.
MY PRODUCT WAS PICKED UP BUT I HAVE NOT RECEIVED THE REFUND AMOUNT?
In such a case, please wait for 4-5 working days for the refund to happen.
If it has not happened, please write to us with the details of the same.
WHAT ARE THE TERMS OF THE EXCHANGE POLICY?
- You can apply for an exchange for your order within 3 days after an order has been delivered depending on the location.
- Exchanges can only be done for the same products. It cannot be exchanged for another design in the same product category or against any other product across our website/app.
- If you wish to exchange products from a combo pack, the whole pack will have to be sent back to us. Partial returns aren’t accepted.
- Gift wrapping charges are non-refundable and we will not be able to gift wrap any exchanges requested.
- To maintain strict hygiene standards of our products, we do not accept exchanges on several product categories.
- Falkor Team may, at its discretion and without prior notice, change the products or categories to which this policy would apply.
HOW DO I CREATE AN EXCHANGE REQUEST?
To exchange your order, you will need to log in to your account and follow the steps:
- Go to 'Orders'
- Click on the exchange button next to the product you want to send back to us. Select the reason for exchange from the dropdown and select the replacement size you wish to receive in
exchange. Stock will be subject to availability. - In case your pin-code is unserviceable for a reverse pick up, you will be prompted to change the address and pin-code or to select Self Ship option.
- Click on the acknowledgment box and submit your exchange request.
- Your replacement order will be shipped once the original order is successfully collected, and the tracking details will be shared with you accordingly.
- In case your pin-code is non serviceable for the reverse pick up facility, we request you to self-ship the product to us. We will credit the money to your account in lieu of the shipping costs and
once the original order is received, the replacement will be shipped out for you. - Please note, not all products are allowed to be exchanged or returned.
I HAVE CREATED AN EXCHANGE REQUEST. WHEN WILL THE PRODUCT BE PICKED UP?
- Once we receive this request, someone from the courier partner's team will arrive at the address for a pickup within3-4 business days. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.
- Please note, not all products are allowed to be exchanged.
WHEN WILL I GET MY EXCHANGE PRODUCTS DELIVERED?
- Your exchange product will be shipped from our warehouse after the returned product has been picked from your end. Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India.
- Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
WHAT ARE THE RETURN POLICY TERMS?
- Customers can return their order within 3 days after an order has been delivered. We have a reverse pick up facility for most pin codes. For pin codes that are non- serviceable by our courier partners against the reverse pick up policy, you will have to self ship the product(s).
- In the interest of hygiene, we may refuse returns where it's obvious that the item has been used or tampered with. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at serviceninja@falkor.in and we will get back to you. Once confirmed by the Customer Experience Team, the refund will be provided into your bank account
- If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on serviceninja@falkor.co.in .
- Gift cards/vouchers are non-refundable.
- Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
- To maintain strict hygiene standards of our products, we do not accept returns on several product categories. We may, at our discretion and without
prior notice, change the products or categories to which this policy would apply.
ARE GIFT CARDS REFUNDABLE?
Gift certificates are non refundable.
WILL I RECEIVE MARKETING EMAILS FROM YOU AFTER REGISTRATION?
Yes you may receive them. However, you can choose to unsubscribe to these emails via a link in them
THE PRODUCT I BOUGHT WAS ON DISCOUNT. IF I REFUND THE PRODUCT, WILL I GET A FULL REFUND ACCORDING TO THE MRP OF THE SAME?
No. You will only receive the exact amount paid for the product.